:root{font-family:Inter,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:#172033;background:#f3f6fa;font-synthesis:none}*{box-sizing:border-box}body{margin:0}.top{background:#fff;border-bottom:1px solid #dfe5ee;padding:14px 24px;display:flex;justify-content:space-between;align-items:center;gap:12px;position:sticky;top:0;z-index:3}.brandline{font-size:20px;font-weight:750;display:flex;align-items:center;gap:9px}.brandline span{background:#1e3a8a;color:#fff;border-radius:9px;padding:5px 8px;font-size:14px}.muted{color:#657187;font-size:13px}.tag{background:#e8edf7;padding:4px 8px;border-radius:999px;font-size:12px}.shell{max-width:1440px;margin:22px auto;padding:0 18px}.layout{display:grid;grid-template-columns:210px minmax(0,1fr);gap:18px}.nav{display:flex;flex-direction:column;gap:7px}.nav button{text-align:left;background:transparent;color:#344054}.nav button.active{background:#dce7fb;color:#153c8a}.panel{background:white;border:1px solid #e0e6ef;border-radius:16px;padding:24px;min-width:0}h1{margin:0 0 10px;font-size:27px}h2{font-size:18px;margin:10px 0 14px}p{line-height:1.5}.grid{display:grid;grid-template-columns:minmax(240px,0.85fr) minmax(0,1.15fr);gap:24px}form{display:flex;flex-direction:column;gap:13px}label{display:flex;flex-direction:column;gap:6px;font-size:13px;font-weight:650;color:#344054}input,textarea,select{width:100%;font:inherit;font-weight:400;color:#182230;background:#fff;border:1px solid #cbd4e1;border-radius:9px;padding:10px 11px;min-width:0}textarea{resize:vertical}button{font:inherit;border:0;border-radius:9px;padding:10px 13px;background:#1d4ed8;color:#fff;cursor:pointer;font-weight:650}button:hover{filter:brightness(.96)}button.secondary{background:#e9eef7;color:#26364d}.list{display:flex;flex-direction:column;gap:10px}.tree-node,.ticket-card,.card{border:1px solid #e1e7ef;border-radius:12px;padding:13px;background:#fff}.tree{margin:10px 0 0 12px;padding-left:12px;border-left:2px solid #e5eaf2;display:flex;flex-direction:column;gap:8px}.cards{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin:18px 0}.card{color:#596579}.card strong{display:block;font-size:26px;color:#15233c;margin-top:8px}.notice{background:#f8fafc;border:1px solid #d9e2ef;padding:12px;border-radius:10px;margin:12px 0}.hidden{display:none!important}.empty{padding:18px;border:1px dashed #cbd5e1;border-radius:10px;color:#6b7280;text-align:center}.actions{display:flex;gap:8px;align-items:center;margin-top:12px}.actions select{flex:1}.ticket-card{display:flex;flex-direction:column;gap:9px;border-left:5px solid #cbd5e1}.ticket-card.low{border-left-color:#16803d}.ticket-card.medium{border-left-color:#d6a000}.ticket-card.high{border-left-color:#d97706}.ticket-card.critical{border-left-color:#dc2626}.ticket-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:10px}.priority-pill{white-space:nowrap;border-radius:999px;padding:4px 9px;font-size:12px;font-weight:750}.priority-pill.low{background:#dcfce7;color:#166534}.priority-pill.medium{background:#fef3c7;color:#854d0e}.priority-pill.high{background:#ffedd5;color:#9a3412}.priority-pill.critical{background:#fee2e2;color:#991b1b}.ticket-description{white-space:pre-wrap;line-height:1.45}.sortbar{margin-bottom:12px}.sortbar label{max-width:250px}.failure-form{margin-top:3px;border-top:1px solid #e7ebf1;padding-top:10px}.failure-form summary{cursor:pointer;color:#9a3412;font-weight:700}.failure-note{background:#fff7ed;border:1px solid #fed7aa;border-radius:8px;padding:10px;font-size:13px;white-space:pre-wrap}.voice-row{display:flex;gap:8px;align-items:flex-start}.voice-row textarea{flex:1}.mic{flex-shrink:0;min-width:44px;font-size:18px;padding:8px}.ticket-form{min-width:0}.view{min-width:0}@media(max-width:850px){.layout{grid-template-columns:1fr}.nav{flex-direction:row;overflow:auto}.nav button{white-space:nowrap}.grid{grid-template-columns:1fr}.panel{padding:16px}.top{padding:12px 14px}.shell{padding:0 10px}.cards{grid-template-columns:1fr}.ticket-heading{flex-direction:column;gap:6px}.actions{align-items:stretch}.actions select{max-width:65%}}@media(max-width:480px){.top{align-items:flex-start}.top>div:last-child{display:flex;flex-direction:column;align-items:flex-end}.nav button{font-size:12px;padding:9px}.panel{border-radius:12px}.shell{margin-top:12px}}

/* v0.8 chat and hierarchical history filters */
.chat-layout{display:grid;grid-template-columns:minmax(180px,260px) minmax(0,1fr);gap:18px;align-items:start}
.chat-main{min-width:0}.chat-messages{height:420px;overflow:auto;border:1px solid var(--border,#dbe2ea);border-radius:12px;padding:12px;background:var(--surface,#fff);display:flex;flex-direction:column;gap:10px}.chat-message{max-width:88%;align-self:flex-start;border:1px solid #dbe2ea;border-radius:12px;padding:10px 12px;background:#f8fafc;overflow-wrap:anywhere}.chat-message.mine{align-self:flex-end;background:#eff6ff;border-color:#bfdbfe}.chat-meta{display:flex;gap:12px;justify-content:space-between;align-items:baseline;font-size:12px;color:#64748b;margin-bottom:5px}.chat-body{line-height:1.45;white-space:normal}.chat-compose{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;margin-top:10px;align-items:end}.chat-compose textarea{width:100%;resize:vertical}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
@media(max-width:760px){.chat-layout{grid-template-columns:1fr}.chat-messages{height:55vh}.chat-compose{grid-template-columns:1fr}.chat-message{max-width:96%}}

.ticket-timestamps{display:flex;flex-wrap:wrap;gap:6px 18px;margin-top:6px;font-size:.9rem}